Category Archives: Community Association


Vendor Management, Technology and You

Recently, we’ve seen innovative software tools and platforms designed specifically for community associations emerge, offering transformative solutions for streamlining vendor management. 

These technological advancements can revolutionize how community associations select vendors, manage contracts and evaluate performance, resulting in improved efficiency, transparency, and accountability. 

Embracing these technologies lets community associations create seamless, modernized experiences for both associations and vendors. Let’s go further into these solutions and explore their impact on vendor management practices.

1. Streamlining Vendor Selection

Software tools and platforms for associations offer centralized, user-friendly systems to make selecting vendors and evaluating bids easier. 

These solutions often offer vendor directories, allowing you to access potential partners’ comprehensive profiles, reviews and ratings. That means associations can evaluate vendors based on expertise, track record and compatibility with their specific needs.

2. Contract Management

Contract management is usually a complex, time-consuming task, but software solutions have vastly simplified the process. These tools let you create, store and manage contracts digitally, eliminating the need for paper-based documentation and reducing administrative burdens. 

Associations can set up automated alerts and reminders for contract renewal dates, ensuring contracts are reviewed and updated in a timely manner. Some platforms even offer features for electronic signatures, making the contract signing process efficient and secure.

3. Performance Evaluation

Software tools and platforms that facilitate streamlined performance evaluation let associations define key performance indicators (KPIs) to objectively track and measure vendor performance. 

Associations can input data, provide critical vendor feedback and ratings into the software, generating performance reports and analytics. These insights help associations evaluate vendor performance over time and make informed decisions regarding contract renewals or adjustments. 

4. Efficiency, Transparency and Accountability: The Key to Vendor Management

With software tools and platforms, associations can significantly boost vendor management practices’ efficiency, transparency and accountability. These technologies centralize information, ensuring all relevant stakeholders can easily access vendor profiles, contracts and performance data. 

This accessibility enhances transparency and facilitates effective communication between associations and vendors. Associations can also track and document all interactions, ensuring accountability and providing a historical record of vendor performance. These streamlined processes eliminate manual errors, reduce paperwork, and enhance overall operational efficiency.

5. Sustainability Initiatives for Your Asociation

Sustainability is significant across many industries, and vendor management is no exception. Community associations increasingly focus on partnering with vendors who share their commitment to sustainability. 

This involves considering vendors’ environmental practices — waste reduction, energy efficiency, use of eco-friendly materials and adherence to green certifications. 

You might look for landscapers with organic or low-impact practices, for example, or cleaning services that only use eco-friendly products and methods. By aligning with vendors who prioritize sustainability, community associations participate in environmental stewardship and enhance the overall sustainability of their community.

6. Automation and Technology Integration

Tech integrations are revolutionizing vendor management with their increased efficiency and productivity. As we’ve seen, community associations can leverage automated tools and platforms that streamline vendor selection, contract management and performance evaluation. 

These solutions use data-driven algorithms, digital workflows and real-time analytics to support informed decision-making and optimize vendor management practices. 

7. Data-Driven Decision-Making

Community associations can make more informed decisions about the vendors they partner with by collecting and analyzing relevant data. Associations can leverage data to assess vendor performance, identify trends and benchmark them against industry standards. 

Data analytics can provide insights into vendor response times, service quality metrics, resident satisfaction rates, and cost-effectiveness. What this means is help optimizing your vendor strategies for continuous improvement.

8. The Future of Vendor Relationships

The future is, of course, building strong and collaborative relationships. 

Associations already know the value of long-term partnerships based on trust, open communication and shared goals. Fostering a culture of collaboration, encouraging vendor feedback and innovation, and engaging in regular performance reviews and mutual goal-setting are all essential tasks. 

Associations could establish vendor scorecards for quick grading or collaborate on joint improvement plans to enhance performance, quality and customer satisfaction. Ultimately, nurturing these relationships means fostering a vendor community invested in the success of your community providing exceptional services.

Goodwin Knows Vendor Relationships, Now and Forever

The future holds exciting possibilities for the art of vendor management, and it is crucial for community associations to embrace these opportunities to thrive. Nobody knows that as well as Goodwin and Company, your homeowners association experts. Contact us today for a consultation and see how we can help you build your business — now and far into the future.


Vendor Management Is Entirely About Successful Partnerships

Vendor management is more than just a transactional process. It’s about long-lasting partnerships based on trust, reliability and mutual respect. 

Successful vendor relationships are rooted in a set of fundamental principles of collaboration and mutual growth. For community associations that have community management available, fostering these is essential to motivate vendors to provide exceptional services, leading to the total satisfaction your residents desire.

Clear Communication and Expectations

Associations should always establish clear expectations regarding service levels, deliverables, timelines and/or any other requirements unique to their community. These expectations are the guiding principles for the association and the vendor: a shared understanding of the desired outcomes. 

Regular meetings and feedback sessions play a crucial role in effective communication between the association and its vendor, as your association should have time to express its needs, objectives and any specific concerns. Open, honest communication with vendors helps associations to provide clear guidance, ensuring their vendor expectations are well understood. These sessions also mean vendors can address their concerns or questions, enabling a constructive dialogue and promoting collaboration and problem-solving.

Transparency also allows for timely resolution of issues, prevents misunderstandings, and ensures that both parties are aligned. You can identify potential challenges or changes in requirements, as well as your vendors’ own valuable insights, ideas and suggestions.

Vendors who feel you value their opinions and expertise are likelier to contribute innovative solutions to benefit your community. A collaborative exchange means the association and vendor can continuously learn and strive for excellence.

Trust and Reliability

A comprehensive vetting process is essential for associations seeking reliable and reputable vendors. Base your careful evaluation of potential vendors on their past performance, reputation within the industry, and references from communities who have worked with them. This due diligence will help you find vendors who have been proven trustworthy.

Trustworthy vendors exhibit reliability as a key characteristic: They consistently deliver high-quality services on time, meeting or exceeding the association’s expectations. This track record will foster trust between the association and vendor, establishing the foundation of a successful long-term collaboration.

Associations also have a role to play, of course. Promptly fulfilling payment obligations is essential. It demonstrates the association’s commitment and builds trust. Timely payments mean vendors can maintain their business operations smoothly and dedicate their resources to effectively serving the association.

Additionally, providing support to vendors is crucial for a successful partnership. This can include things like offering clear communication channels, promptly addressing all contact, and providing any relevant information or resources that vendors might require. This support helps facilitate their work and conveys commitment to the collaboration.

Mutually Beneficial Partnerships

To foster productive collaboration, make an effort to truly comprehend vendors’ own businesses, challenges and goals. This understanding will help you align your objectives with their vendors, paving the way for shared growth and success.

One key element in a successful partnership is encouraging vendors to openly share their innovative ideas and suggestions for improvement. With such a collaborative environment, both associations and vendors can contribute to the overall advancement of their community. 

Associations can support vendors with constructive feedback and insights based on their understanding of community requirements. By actively engaging in dialogue and sharing information, associations contribute to the vendors’ understanding of the market and help them refine their products or services. Thus, collaboration strengthens the relationship and drives continuous improvement.

Associations should also recognize vendors’ unique perspectives and the insights from their experience working with other communities or organizations. Acknowledging and valuing these perspectives lets associations tap into a wealth of knowledge and best practices, enhancing their operations and initiatives. This open-mindedness and willingness to learn from vendors foster a culture of innovation and continuous growth.

Performance Evaluation and Feedback

Regular performance evaluations and feedback are vital to maintaining accountability and continuous improvement within vendor relationships. 

Prioritize clear evaluation criteria to assess vendors’ performance effectively, the better to provide constructive feedback. This fosters growth and encourages vendors to meet and exceed expectations consistently.

You first need to define the evaluation criteria that align with your specific needs and goals. This could include quality of service, timeliness, communication, responsiveness or adherence to contractual obligations. Clear and measurable criteria will enable both associations and vendors to have a shared understanding of performance expectations.

Equally important is their willingness to receive feedback and actively seek ways to enhance their offerings. Vendors who value continuous improvement will view feedback as an opportunity for growth rather than as criticism and actively work to address progress. In a culture of receptiveness and proactivity, vendors can leverage that feedback to refine processes, enhance service quality and strengthen their partnership with the association.

A transparent, fair evaluation process is critical for accountability and trust-building. Ensure the evaluation process is well-documented, consistent and clearly communicated. Transparency assures vendors that evaluations are conducted fairly, based on predetermined criteria and not influenced by subjective factors. This transparency also helps associations make decisions on vendor retention, contract renewals and/or exploring alternative options.

Recognition and Incentives

Recognizing and appreciating vendors’ exceptional performance is a powerful motivator. Associations that acknowledge and express appreciation for their vendors’ outstanding work reinforce positive behaviors and strengthen the vendor-community bond.

Testimonials are a valuable form of recognition. Positive feedback and success stories showcase vendors’ value and impact on their community. They can be featured on the association’s website, social media platforms, and industry publications. Highlighting their exceptional performance and positive outcomes shows your appreciation and promotes their expertise to other potential clients.

Referrals to other associations or organizations are also a significant form of recognition. If an association is impressed by a vendor’s performance, they should refer the vendor to other communities or associations that may benefit from their services. This vote of confidence can open new opportunities for the vendor and demonstrate your trust in their abilities, further solidifying the vendor-community bond.

Let Goodwin Be Your Guide

Successful partnerships are the key to unlocking exceptional services and community satisfaction in vendor management. At Goodwin, we understand the significance of vendor management and its impact on the success of community associations. With our expertise and guidance, you can navigate the complexities of vendor management, ensuring seamless collaboration and enhanced outcomes. 

Let us be your trusted partner in optimizing your vendor relationships and unlocking your community’s full potential. Contact Goodwin & Company today to embark on a journey towards successful vendor management.

neighborhood community association

Strong Bonds, Vibrant Neighborhoods: Creating a Community We’re Proud to Call Home

There’s something truly magical about life in a close-knit community. Neighbors become friends, streets buzz with laughter and a sense of belonging resonates in every corner. Building bonds is essential to creating a place we’re proud to call home.

Today, let’s explore the key elements that contribute to fostering a thriving community. We’ll also look at some insights into how our full-service HOA management can actively shape your environment. We invite you to join us in our mission: to create a community we can all cherish.

1. Communication and Collaboration

Effective communication is the lifeblood of a thriving community as neighbors, local businesses and community organizations forge meaningful connections and tackle their shared concerns. Recognizing the significance of working together, we emphasize fostering open lines of communication. This promotes dialogue, understanding, and collaboration with everything we do… And most importantly, no wires get crossed.

By actively encouraging regular community meetings, social events, and digital platforms, we create spaces to freely exchange ideas and collectively address challenges and collaborations can flourish. Our collective effort creates and cultivates a stronger and more unified neighborhood.


The advent of the digital world has revolutionized the way we communicate and collaborate. We can leverage these new tools to create virtual spaces where ideas can flow freely and connections can be forged beyond physical boundaries. 

Establishing platforms where neighbors can share their thoughts, concerns, and aspirations creates opportunities for empathy, mutual support, and collective problem-solving. We encourage active participation and engagement to ensure every voice is heard and valued, regardless of age, ethnicity, socioeconomic status, or any other differentiating factor.

Online forums, social media groups and community websites serve as digital hubs for sharing information, engaging in discussions and organizing initiatives. By embracing these platforms, we enhance accessibility, inclusivity and engagement, ensuring that even those unable to attend physical meetings can actively participate and contribute to the community’s growth.


Regular community meetings play a crucial role in strengthening the bonds among neighbors and fostering ownership and collective responsibility. These gatherings bring residents together to exchange information and discuss the matters that affect our neighborhood’s well-being.

Whether addressing safety concerns, initiating local improvement projects or organizing community events, these meetings facilitate constructive dialogue and collaboration. By actively listening to each other, respecting diverse opinions and working towards common goals, we can find innovative solutions and drive positive change.


Festivals, picnics, cultural celebrations and other gatherings bring people together in an atmosphere of joy, fostering friendships and strengthening the social fabric of our neighborhood. There’s never a bad reason to throw a party, so get creative!

These events provide opportunities for neighbors to interact, share their experiences and appreciate the diversity that enriches our community. Celebrating our collective heritage and traditions, we build bridges across cultures and promote an inclusive environment where everyone feels welcome and valued.

Working together and utilizing these communication channels fosters collaboration and unity. We encourage respectful and constructive dialogue, even in the face of disagreements, because recognizing multiple perspectives enriches our understanding and contributes to better decision-making and outcomes. By actively seeking common ground and finding shared solutions, we create a neighborhood that thrives on cooperation, trust and collective action.

2. Supporting Local Initiatives

The strength of thriving communities lies in the robust presence of local businesses and initiatives. These enterprises, led by dedicated entrepreneurs and artisans, form the foundation upon which our neighborhood’s economic growth and distinct identity are built. 

By actively supporting and championing these local establishments, we not only contribute to their success but also foster a vibrant local economy that benefits us all. Prioritize shopping at local stores, attending community events and patronizing local services, recognizing the significant impact this can have on nurturing a flourishing community.

Local Businesses

When we choose to shop at local stores, we make a conscious decision to invest in the heartbeat of our community. These businesses are often owned and operated by our neighbors and friends, who pour their passion, creativity, and hard work into offering unique products and services. By frequenting these establishments, we ensure that our consumer choices directly contribute to the prosperity of our fellow community members. Local businesses create job opportunities, generate tax revenue, and infuse vitality into our neighborhood, ultimately enhancing our quality of life.

Community Events

Whether a street fair, art exhibition, music festival or neighborhood cleanup, our presence fuels the energy and success of these events, contributing to the overall vibrancy of our local community.

Local Services

From neighborhood restaurants and cafes to professional services such as hairstylists, accountants and repair technicians, these businesses are integral to the fabric of our daily lives. Choosing local service providers forges personal connections and long-term relationships, fostering a sense of trust, reliability and familiarity. Not only do these local services cater to our needs: they contribute to our community’s economic stability, since the money we spend circulates back into local businesses and initiatives.

3. Embracing Diversity

A vibrant, cohesive community recognizes and appreciates the way every person has a distinct perspective, adding to the rich tapestry of our neighborhood. Embracing diversity gives us the power to cultivate an inclusive environment that places high regard on various cultures, backgrounds and life experiences. 

Together, let’s work toward a community that not only accepts but also welcomes, respects and celebrates every person for their unique identity and contributions.

The Differences Between Us

Within this dynamic community, our differences serve as sources of strength and enrichment rather than divisions. We understand that by engaging with diverse ideas, traditions and viewpoints, we expand our own horizons and deepen our understanding of the world around us. 

Each person’s distinct heritage, language, customs and beliefs enhance the collective fabric of our neighborhood, creating a mosaic of unity that fosters growth, learning and compassion.

Justice and Fairness

In this inclusive community, we strive to break down barriers and ensure equal opportunities for all. We reject discrimination, prejudice and marginalization in any form, recognizing the ways they hinder our progress and undermine our attempts at unity. 

Instead, we actively promote dialogue, empathy and understanding, encouraging open-mindedness and actively listening to one another. This way, we not only learn from each other but also establish stronger bonds of trust, collaboration and solidarity.

A Place to Belong

Our community takes pride in nurturing a supportive space where everyone feels a genuine sense of belonging and reaps the benefits of an association. We celebrate the uniqueness of each individual, valuing their contributions and perspectives. We understand that by appreciating our differences, we enrich our collective wisdom and create a more vibrant and innovative community.

Continual Effort

We acknowledge building an inclusive community is an ongoing process and requires continuous labor. We actively engage in activities and initiatives that promote diversity, such as cultural celebrations, educational programs and awareness campaigns. We seek to create opportunities for individuals from all backgrounds to connect, collaborate and grow together, ensuring that no one is left behind.

Goodwin and Company: Building Great Neighborhoods

In an era of increasing digital connectivity, it’s more crucial than ever to invest in our local communities and build strong bonds with our neighbors. Together, we can forge a neighborhood that thrives with vibrancy, warmth, and a true sense of belonging. 

Community management is what we do. Join the Goodwin and Company community and be a catalyst for positive change. Together, we can build a place we’re proud to call home. Contact us to start your journey with us today!

hoa board members attending a community association meeting

Foster Unity With Community Association Meetings

Community association meetings play a pivotal role in fostering a sense of belonging, unity, and shared decision-making among homeowners. These gatherings serve as platforms for keeping residents informed, discussing matters concerning common property, and establishing best practices for peaceful and effective meetings.

Let’s look at the importance of holding condo and HOA association meetings and share some best practices from the experts at Goodwin and Company.

Keeping Homeowners Informed Through Solid Association Management

Effective communication is the cornerstone of any thriving community association. Homeowners should be well-informed about the agenda, upcoming decisions, and any relevant updates. Here are some strategies the HOA board or association management can use to keep homeowners in the loop:

Regular Newsletters

Publish newsletters or bulletins to provide updates on community initiatives, ongoing projects, and upcoming meetings. Include information on common property maintenance, neighborhood events, and any proposed changes to the community guidelines or policies.

Online Portals and Forums

Create or obtain an online platform where homeowners can access essential documents, participate in discussions and stay connected with the association. Encourage open dialogue and promptly address concerns to foster transparency and inclusion.

Social Media Presence

Establish a strong social media presence to reach a broader audience. Share engaging content, upcoming meeting details, and community highlights to encourage homeowners to actively participate and stay informed.

Making Decisions About Common Property

Community association meetings are ideal opportunities to make decisions about shared property, including maintenance, improvements and any changes that impact the entire community. Consider the following tips to ensure effective decision-making:

Prioritize Collaboration

We care for what we care about, and therefore an intensely collaborative environment will help your residents feel more connected, responsible and involved.

Encourage homeowners to voice their opinions and concerns during meetings.

Foster an inclusive environment where every member feels valued and heard by asking open questions, getting face-to-face time and taking time to register the needs and complaints of quieter members.

Emphasize consensus and finding common ground when making decisions about common property.

Engage Experts

Seek input from professionals such as property managers, architects, or landscapers. Their expertise can provide valuable insights on maintenance, renovations and sustainable solutions for common areas. Expert advice is much more likely to garner an effective response.

Conduct Surveys

Conduct surveys or polls to gather feedback from homeowners on proposed changes, ensuring groups make all decisions with the community’s collective interests and preferences in mind.

Best Practices for Peaceful, Effective Meetings

Meetings don’t have to be a drag, as some might think. They exist to inform, encourage discussion and collaboration, and come to a conclusion on matters of import. For community association meetings that are productive and harmonious, consider the following best practices:

Clear Agendas

Distribute meeting agendas well in advance, outlining the topics under discussion. This allows homeowners to prepare their thoughts and research any relevant matters, leading to more informed conversations. Take advantage of the digital age when sharing this information.

Time Management

Start and end meetings on time to demonstrate respect for homeowners’ schedules. Allocate specific timeframes for each agenda item and enforce talk-time limits to maintain efficiency.

Open Dialogue

Transparency and trust should be the core goal of your board meetings. Encourage respectful and open dialogue among homeowners. Set ground rules for discussions, like letting each person speak without interruption and emphasizing constructive criticism.

Meeting Moderation

Appoint a neutral moderator who can guide the meeting, maintain order, and ensure all voices are heard. They’ll also enforce meeting rules and keep discussions on track. This can be anyone from the community or association.

Goodwin & Company Knows Community Association Management

Productive community association meetings are crucial for fostering a strong and engaged homeowner community. By keeping residents informed, making informed decisions about common property, and implementing best practices for peaceful and effective meetings, associations can create an environment that encourages collaboration and unity.

If you’re seeking expert assistance in community management solutions, look no further than Goodwin & Company. With our extensive experience and dedication to fostering thriving communities, we can provide tailored solutions to meet your association’s needs. Contact us today to learn more about our services and take the first step towards creating a harmonious and prosperous community.

community texting for HOA

Benefits of Community Texting in HOA and Community Associations

Effective communication is vital when you’re fostering strong relationships and creating thriving communities. While traditional communication methods like email and phone calls are still important, community texting has emerged as a game changer.

The text chain has revolutionized the way residents, board members, and property managers interact. With its convenience, speed, and widespread accessibility, community texting has become indispensable for optimizing neighborhood communication.

Let’s explore the benefits of community texting and see just how you can leverage it to enhance engagement, streamline operations and build a stronger sense of community.

Instant and Direct Communication

Unlike emails that might go unnoticed or phone calls that can be missed, text messages are delivered directly to your mobile device, ensuring prompt and reliable communication. Whether it’s an important announcement, a community event reminder, or urgent notifications, community texting allows for the quick dissemination of information, increasing the likelihood of timely responses and action.

Increased Community Participation

Community texting provides an effective solution here by reaching residents directly on their phones, a device almost always within arm’s reach. With text messaging, associations can easily share updates, gather feedback, conduct surveys and promote community events, fostering a higher level of engagement with association management, the Board, and fellow owners.

Enhanced Accessibility and Reach

In today’s digital age, almost everyone has a mobile phone, making community texting a highly accessible communication method. Unlike emails that might be overlooked or phone calls that might not reach everyone, text messages have a significantly higher open and response rate. This ensures essential messages, announcements, and alerts reach a broad audience, including those who may not frequently check email or prefer not to engage through other channels.

Streamlined HOA Board Operations

Community texting offers property managers and HOA boards an efficient way to streamline operations by using a dedicated texting platform to schedule messages in advance, automate reminders for payment deadlines or community meetings and send personalized communications tailored to specific resident groups. This automation saves time and resources, giving management teams time to focus on other critical tasks while ensuring that essential information reaches residents in a timely and organized manner.

A Stronger Sense of Community

Effective communication is the foundation for building a strong sense of community. Community texting can foster connection, encourage collaboration, and promote a shared sense of belonging. You can use text messaging to celebrate community achievements, welcome new residents, organize neighborhood events, and even address concerns or conflicts.

By fostering open and transparent communication, community texting helps build trust, unity, and a positive community spirit.

Goodwin & Company is Here to Help

At Goodwin & Company, we understand the importance of effective community management. As a leading community management company, we are dedicated to helping associations create vibrant, thriving communities.

Our team of experienced professionals is well-versed in leveraging innovative solutions to enhance communication, improve operations and build stronger relationships within neighborhoods.

We’re ready to show you how we can help your association maximize communication, engage residents, and create a sense of belonging that elevates your community to new heights.

Contact us today to learn more about our services.


How to Be an Effective Association Board Member

Joining a Community Association is a great way to create a sense of community and shared responsibility. Living in a community association also requires adherence to certain rules and guidelines to maintain harmony and avoid conflict.

As a Board member or manager of an association, it’s your duty to ensure your constituents live comfortably and happily in your community. This means getting these dos and don’ts right between everyone involved.

As seasoned association managers, our team has seen it all.  Here are some of our biggest dos and don’ts to keep in mind when living in a community association and how a property management team like Goodwin & Company can make creating a harmonious association an attainable goal.

Rules and Regs

DO Familiarize yourself with the community association’s rules and regulations. As a Board member, you are a leader within your association. Get closely acquainted with your CC&Rs to help you stay in the know about when a member breaks a regulation and what you can do to peacefully guide them back in line with the needs of the community. 

DON’T Ignore the rules as a Board member. Ignoring the community association’s rules and regulations can lead to conflict with your neighbors and can ultimately result in fines or legal action. Everyone involved has to do their part to create the best community possible. So, don’t let your decision-making power lead you astray from the rules you must govern.

Good Neighbors

DO your best to keep the peace between all members of your association.  Keep noise levels down and avoid parking violations like cars left in front of homes without the homeowner’s permission. 

Emphasize the importance of common courtesy and maybe even turn it into a game. How about creating a Neighbor of the Month award? This gives you the chance to reward those who go above and beyond to make the association an enjoyable living environment.

One of the best ways to keep the peace in your community is to take advantage of the portal that comes with your management team. Using your online communication tool, you can remind owners of their responsibilities as neighbors without officially calling anyone out. Everyone gets notified, and you now have documented proof that you’ve made an effort to stress local regulations if you do have to step in and take action.

DON’T let common areas go ill-maintained. Common areas, such as community pools and parks, are shared by all community members. Be respectful of these areas, ensure all owners and guests use them appropriately, and keep the grounds clean.

As a management bonus, reach out to your association management team to connect with reliable vendors that can maintain your common areas and keep your team 

Personal Space

DO Hold owners responsible for property maintenance. Your association is an exclusive community. So, you want to ensure your owners take pride in their property and keep the exteriors well-maintained and in line with uniformity standards.

This includes keeping yards tidy and free of debris and ensuring that any exterior changes made to a property comply with the community association’s guidelines.

Helping owners maintain responsibility for their home’s appearance lets your association remain attractive and inviting. This will lead to retaining your current owners and reeling in new, reliable members that want a beautiful place to call home.

DON’T Let association beautification fall to the wayside. You expect your owners to maintain their home’s exterior. So, make every effort to arrange regular inspections of your property and the utilization of reliable local vendors. Failure to do so can quickly lead to small problems getting out of hand and essential attractors like your landscape becoming an eyesore that drives potential owners away.

Trust in Goodwin & Company to Improve Your Association

Looking to maintain a safe and harmonious living environment in your community association? Goodwin & Company can help! By following these dos and don’ts, you can contribute to the well-being of your community association and make it a wonderful place to call home. Contact Goodwin & Company today to learn more about how we can assist you in achieving a thriving community association.



Thriving in Your HOA Community: A Guide to Making the Most of Your Membership

Welcome to the Homeowners Association (HOA)! You have just taken an important step in becoming a part of a community that is dedicated to maintaining the value and quality of life in your neighborhood. The HOA is a non-profit organization comprised of homeowners in a particular community, and its purpose is to enforce the rules and regulations set forth in the community’s governing documents, such as the Covenants, Conditions, and Restrictions (CC&Rs) and the Bylaws. These documents outline the expectations for the appearance and maintenance of homes, common areas, and other community amenities.

As a homeowner in the HOA, you have the right to participate in the decision-making process of the community. This includes attending HOA meetings, voting on important issues, and serving on committees. You also have the right to access the community’s financial records and other important information. Along with your rights, come responsibilities. As a homeowner in the HOA, you are responsible for following the rules and regulations set forth in the governing documents, including keeping the appearance of your home and property in line with community standards, paying HOA dues on time, and adhering to any regulations regarding the use of common areas.

The HOA is managed by a volunteer board of directors, committees, and sometimes a management company. The board of directors is elected by the homeowners and is responsible for making decisions on behalf of the community, enforcing the rules and regulations, managing the finances of the HOA, and making decisions on important issues such as community improvements, maintenance, and resident relations. Committees are made up of homeowners who volunteer to take on specific responsibilities within the community, such as organizing community events or maintaining common areas.

So, how can you make the most of your HOA membership? Here are 12 tips to help you get started:

Get Involved: Attend HOA meetings, volunteer to serve on committees, and get to know your neighbors. The more involved you are, the better understanding you will have of the community and the more opportunities you will have to make a positive impact.

Read the Governing Documents: Familiarize yourself with the Covenants, Conditions, and Restrictions (CC&Rs) and the Bylaws to understand the expectations for the appearance and maintenance of homes and common areas.

Pay Dues on Time: Be sure to pay your HOA dues on time to avoid late fees and to maintain the financial stability of the community.

Follow Community Rules: Adhere to the rules and regulations set forth in the governing documents to maintain the appearance and integrity of the community.

Maintain Your Property: Keep the appearance of your home and property in line with the community standards to protect the property values of all homeowners.

Offer Feedback to the Board and/or Management: If you have questions or concerns, reach out to the board of directors to ensure that your voice is heard.

Participate in Community Events: Get to know your neighbors and create a sense of community by participating in community events and activities.

Be Respectful: Be respectful of your neighbors and the community by following the rules and regulations and being mindful of the impact your actions may have on others.

Get to Know Your Neighbors: Building relationships with your neighbors can help create a strong and supportive community.

Get Involved in Decision-Making: Attend HOA meetings and provide input on important issues to have a say in the direction of your community.

Exercise Your Right to Vote: Take advantage of your right to vote on important issues by attending HOA meetings and participating in elections for the board of directors.

Review the Procedures for Submitting Architectural Requests: Familiarize yourself with the procedures for submitting architectural requests, such as changes to the exterior of your property, to ensure that your request is processed smoothly and efficiently.

By following these tips, you can maximize your HOA membership and play an active role in creating a thriving community. Being a homeowner in the HOA means being a part of a community that is dedicated to maintaining the value and quality of life in the neighborhood. By understanding your rights and responsibilities, getting involved, and being informed about the HOA management structure, you can help to ensure the success of your community for years to come.


Founded in 1978, Goodwin & Company is a best-in-class association management firm serving HOAs, condominiums, and developers. We blend diligence, professionalism, and a touch of humor while rejecting outdated business practices. By hiring, training, and retaining top industry professionals and supporting them with innovative processes, we consistently deliver exceptional management services. With offices in Austin, Dallas-Fort Worth, Houston, San Antonio, and Denver, CO, we cater to communities across multiple regions, always committed to doing what is right. Choose Goodwin & Company for unparalleled expertise in managing your HOA, condominium, or development project.


Code of Conduct Policy for HOA Board Members and a Sample Policy

Homeowners Associations (HOAs) are an essential part of many residential communities across the nation. They play a crucial role in maintaining the community’s standards, enforcing rules, and preserving property values. One of the critical components of a successful HOA is a dedicated and responsible Board of Directors. To ensure that the Board operates effectively, it is vital to adopt a code of conduct policy that outlines the expected behavior and responsibilities of its members. In this article, we’ll discuss the importance of a code of conduct policy for HOA Board members and provide a sample policy to help guide your association.

Why a Code of Conduct Policy is Essential for HOA Board Members

Promotes Accountability and Transparency: A code of conduct policy sets clear expectations for Board members, ensuring that they understand their roles and responsibilities within the community. This policy holds them accountable for their actions and decisions, promoting transparency and trust among homeowners.

Enhances Board Cohesion and Collaboration: When Board members adhere to a code of conduct, it fosters a healthy and collaborative working environment. This policy ensures that all members communicate effectively, treat each other with respect, and focus on the common goal of serving the community.

Reduces Conflicts and Misunderstandings: Conflicts and misunderstandings can arise when Board members have differing opinions or interpretations of their responsibilities. A code of conduct provides clear guidelines to help prevent and resolve such disputes, creating a more efficient and harmonious Board.

Protects the HOA’s Reputation: Board members who act unethically or irresponsibly can damage the reputation of the entire HOA. A code of conduct helps maintain the association’s credibility by outlining expected behaviors and ensuring that Board members act professionally and with integrity.

Ensures Compliance with Laws and Regulations: A comprehensive code of conduct policy can help ensure that Board members remain compliant with local, state, and federal laws and regulations governing HOAs. This helps protect the association from potential legal disputes and fines.

Sample Code of Conduct Policy for HOA Board Members

The following sample policy can be adapted to suit the specific needs and requirements of your HOA:


The purpose of this Code of Conduct is to establish standards of ethical and professional behavior for all Board members of the [Name of HOA]. This policy promotes transparency, accountability, and a harmonious working environment, ensuring that the Board serves the best interests of the community.

General Principles

Board members shall:

Act in the best interest of the HOA and its members, putting the community’s welfare above personal interests.

Perform their duties with honesty, integrity, and professionalism.

Comply with all applicable laws, regulations, and the HOA’s governing documents.

Treat fellow Board members, homeowners, and vendors with respect and fairness.

Maintain confidentiality regarding sensitive HOA matters and information.

Avoid conflicts of interest and disclose any potential conflicts to the Board.

Attend and actively participate in Board meetings and association events.

Conflict Resolution

In the event of conflicts or disagreements, Board members shall:

Communicate openly and respectfully, seeking to understand others’ perspectives.

Focus on the issue at hand rather than personal attacks or criticisms.

Strive to reach a consensus, keeping the best interests of the community in mind.

If necessary, seek mediation or third-party assistance to resolve disputes.


Failure to comply with this Code of Conduct may result in disciplinary action, up to and including removal from the Board, as outlined in the HOA’s governing documents.

Adopting a code of conduct policy for HOA Board members is helpful in ensuring the smooth and effective functioning of the association. It promotes accountability, transparency, collaboration, and compliance, all of which contribute to a healthy and well-managed community. By implementing a code of conduct policy, HOA Boards can set clear expectations for members, reduce conflicts and misunderstandings, and protect the reputation of the association. Utilize the provided sample policy as a starting point to develop a customized code of conduct that meets your community’s unique needs and requirements.